Returns & Refund Policy
We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.
Returns shipping:Buyer pays for return shipping
Once your return is received and approved, a credit will be made in the original form of payment within 7 days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@italiaspares.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@italiaspares.com
Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
DAMAGED SHIPMENTS
Should a shipment arrive damaged, you must contact us within 3 days from merchandise receipt.
We will place the claim with the carrier insurance and a replacement will be promptly sent to you!
For any further assistance, please contact us email: info@italiaspares.com